Privacy Policy

Last updated: October 2026

Ogden’s Flooring and Design (“we,” “us,” or “our”) operates the website ogdensflooring.com and our physical showrooms across Utah. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

Information We Collect

Information You Provide

When you book an appointment, request a quote, submit a contact form, or interact with our staff, we may collect:

Full name
Email address
Phone number
Home address or ZIP code
Flooring preferences and project details
Appointment scheduling information

Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

IP address and approximate geographic location
Browser type and operating system
Pages visited, time spent, and navigation paths
Referring website or search terms
Device type (desktop, mobile, tablet)

Analytics and Advertising

We use Google Analytics to understand how visitors use our website. Google Analytics collects data through cookies and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

We may also use Meta (Facebook) Pixel and Google Ads conversion tracking to measure the effectiveness of our advertising campaigns.

How We Use Your Information

We use the information we collect to:

Schedule and manage flooring consultations and appointments
Provide quotes and follow up on project inquiries
Communicate with you about your flooring project, including by text message if you have opted in (see Text Messaging below)
Send promotional offers and marketing communications (with your consent)
Improve our website and customer experience
Analyze website traffic and usage patterns
Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers who help us operate our business (website hosting, email delivery, analytics, appointment scheduling platforms)
Installation partners who perform flooring installation at your home, as necessary to complete your project
Legal authorities when required by law, court order, or to protect our rights

Text Messaging (SMS)

Text messages are sent by Ogden’s Flooring & Design, a trade name of Ogden Enterprises, L.L.C. You opt in to receive them directly from us in one of two ways: by checking the optional SMS consent box on our website booking form, or by texting one of our showroom phone numbers yourself. When you opt in, we collect your mobile phone number and a record of your consent. We use them only to send the messages you agreed to receive, such as replies to your questions, quote follow-up, appointment scheduling and reminders, installation updates, and customer support.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors that support our services, such as our text messaging provider.
All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. Reply HELP for help.

Consent to receive text messages is not a condition of purchase.

Cookies

Our website uses cookies — small text files stored on your device — to:

Remember your preferences and ZIP code
Analyze website traffic (via Google Analytics)
Deliver relevant advertising (via Meta Pixel and Google Ads)

You can control cookie settings through your browser. Disabling cookies may limit some website functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, typically:

Appointment and project data: 7 years (for warranty and service records)
Marketing contact information: Until you unsubscribe or request deletion
Website analytics data: 26 months (Google Analytics default)

Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Opt out of the sale of personal information (we do not sell personal information)

To exercise any of these rights, contact us using the information below.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Ogden’s Flooring and Design Website: ogdensflooring.com/contact Or visit any of our 12 Utah showroom locations — find yours at ogdensflooring.com/stores