Privacy Policy
Effective April 9, 2026
Last updated: April 2026
Ogden’s Flooring and Design (“we,” “us,” or “our”) operates the website ogdensflooring.com and our physical showrooms across Utah. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.
Information We Collect
Information You Provide
When you book an appointment, request a quote, submit a contact form, or interact with our staff, we may collect:
- Full name
- Email address
- Phone number
- Home address or ZIP code
- Flooring preferences and project details
- Appointment scheduling information
Information Collected Automatically
When you visit our website, we automatically collect certain information through cookies and similar technologies:
- IP address and approximate geographic location
- Browser type and operating system
- Pages visited, time spent, and navigation paths
- Referring website or search terms
- Device type (desktop, mobile, tablet)
Analytics and Advertising
We use Google Analytics to understand how visitors use our website. Google Analytics collects data through cookies and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
We may also use Meta (Facebook) Pixel and Google Ads conversion tracking to measure the effectiveness of our advertising campaigns.
How We Use Your Information
We use the information we collect to:
- Schedule and manage flooring consultations and appointments
- Provide quotes and follow up on project inquiries
- Communicate with you about your flooring project
- Send promotional offers and marketing communications (with your consent)
- Improve our website and customer experience
- Analyze website traffic and usage patterns
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers who help us operate our business (website hosting, email delivery, analytics, appointment scheduling platforms)
- Installation partners who perform flooring installation at your home, as necessary to complete your project
- Legal authorities when required by law, court order, or to protect our rights
Cookies
Our website uses cookies — small text files stored on your device — to:
- Remember your preferences and ZIP code
- Analyze website traffic (via Google Analytics)
- Deliver relevant advertising (via Meta Pixel and Google Ads)
You can control cookie settings through your browser. Disabling cookies may limit some website functionality.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, typically:
- Appointment and project data: 7 years (for warranty and service records)
- Marketing contact information: Until you unsubscribe or request deletion
- Website analytics data: 26 months (Google Analytics default)
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Opt out of the sale of personal information (we do not sell personal information)
To exercise any of these rights, contact us using the information below.
Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
Children’s Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
Ogden’s Flooring and Design Website: ogdensflooring.com/contact Or visit any of our 12 Utah showroom locations — find yours at ogdensflooring.com/stores